Important notice on upcoming changes to e-prescribing and e-filing

Axiom Insurance Company would like to inform you that when filing insurance claims for reimbursement of expenses for medicinal products under health, medical, travel and accident and sickness insurance, as well as for the expenses for medicaments and drugs partially paid by the NHIF, it is necessary to submit an Outpatient Sheet with detailed information about the therapy prescribed by the GP or the doctor who conducted the examination.

The current requirement is in connection with the forthcoming changes in the issuance and execution of electronic prescription and the entry into force of the amendments to the REGULATION No. 4 OF 4 MARCH 2009. PRESCRIPTION AND RELEASE OF MEDICINAL PRODUCTS from 18.12.2020.

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FAQ

01

When and how will the Insurer pay me?

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.
02

I shall be traveling abroad for planned medical treatment. Will Travel Insurance policy cover my medical expenses?

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.
03

I ‘m covered under health insurance plan. I have to be hospitalized for treatment. Do I need to inform you in advance?

In case you are going to be hospitalized, you do not need to get confirmation from the Insurer. If you need assistance, we are ready to help you in the coordination with the chosen by you medical facility on 0700 400 99 from 9:00 am to 5:00 pm on working days.
04

What should I do if I need urgent medical care and/or emergency treatment outside of working hours?

During non-working hours, you can visit a chosen by you medical facility for urgent or emergency medical care. Please, gather all medical and financial documents for the health care goods and services used. Expenses shall be reimbursed under the terms of your Insurance.
05

What are the Home Insurance Property Coverages?

A standard policy usually provides coverage against major risks as fire, natural disasters, floods, storms, hail. Additionally, upon your request, coverage against risks such as earthquake, theft, malicious acts of third parties and etc. may be included.
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