Announcement concerning the conversion into euro

and the provision of related information to consumers of insurance services in order to protect their interests in connection with the introduction of the euro in the Republic of Bulgaria

‘The date of introduction of the euro’ in the Republic of Bulgaria is the date set out in the Decision of the Council of the European Union on the adoption by the Republic of Bulgaria of the euro, adopted in accordance with Article 140(2) of the Treaty on the Functioning of the European Union, hereinafter referred to as the ‘Decision on the adoption of the euro’ and the Council Regulation of the With effect from that date, the euro shall become the official national currency and legal tender of the Republic of Bulgaria.

In this regard, in order to facilitate the users (consumers) of insurance services and to make the transition to the new currency easy, clear and understandable for them, we hereby provide information on the rules that insurers will follow when changing monetary values from levs to euros, as set out in all documents they provide to consumers.

You can read the full article in Bulgarian language here.

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FAQ

01

What to do if an Insured event occurs?

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.
02

What should I do if I need urgent medical care and/or emergency treatment outside of working hours?

During non-working hours, you can visit a chosen by you medical facility for urgent or emergency medical care. Please, gather all medical and financial documents for the health care goods and services used. Expenses shall be reimbursed under the terms of your Insurance.
03

When and how will the Insurer pay me?

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.
04

When should I take out Medical Insurance for foreigners in Bulgaria?

When entering or transiting through the territory of the Republic of Bulgaria, it is necessary to have Medical Insurance for foreigners.
05

I shall be traveling abroad for planned medical treatment. Will Travel Insurance policy cover my medical expenses?

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.