Notice regarding the introduction of the euro in Bulgaria

Dear customers and users of insurance services,

On 08.07.2025 the Council of the European Union adopted a Decision on the introduction of the euro by the Republic of Bulgaria, in accordance with Article 140, paragraph 2 of the Treaty on the Functioning of the European Union, according to which the euro becomes the official currency of the Republic of Bulgaria as of 01.01.2026, which date is also the date of introduction of the euro in the country.

The official exchange rate at which the national currency will be converted into euro, as specified in the EU Council Decision of 08.07.2025 is: EUR 1 = BGN 1.95583

Further information on issues related to the introduction of the euro in the Republic of Bulgaria can be found on the official website on Bulgaria's accession to the euro area, created in the framework of the Communication Strategy for Information and Publicity on Bulgaria's Accession to the Euro Area here.

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FAQ

01

I shall be traveling abroad for planned medical treatment. Will Travel Insurance policy cover my medical expenses?

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.
02

How do I get a quote on a product or service for business customers?

For a quote and offer related to our products for business customers, please email us at [email protected] or contact us on 0700 400 99.
03

I ‘m covered under health insurance plan. I have to be hospitalized for treatment. Do I need to inform you in advance?

In case you are going to be hospitalized, you do not need to get confirmation from the Insurer. If you need assistance, we are ready to help you in the coordination with the chosen by you medical facility on 0700 400 99 from 9:00 am to 5:00 pm on working days.
04

What should I do if I need urgent medical care and/or emergency treatment outside of working hours?

During non-working hours, you can visit a chosen by you medical facility for urgent or emergency medical care. Please, gather all medical and financial documents for the health care goods and services used. Expenses shall be reimbursed under the terms of your Insurance.
05

What are the Home Insurance Property Coverages?

A standard policy usually provides coverage against major risks as fire, natural disasters, floods, storms, hail. Additionally, upon your request, coverage against risks such as earthquake, theft, malicious acts of third parties and etc. may be included.
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