Temporary Measure for “Travel Assistance Abroad” Insurance

In light of the complicated situation in the Middle East, Axiom Insurance Company is introducing a temporary measure in support of clients holding “Travel Assistance Abroad” insurance.

In cases where, at the policy expiry date, the insured person is located in an area affected by military actions and is unable to return to Bulgaria due to circumstances beyond their control (including cancelled flights, closed airspace, or other extraordinary situations), the insurance coverage period will be automatically extended without additional premium. Coverage will remain valid until the insured person is able to return.

Important:

  • No policy endorsement or additional confirmation from the client is required – the extension is applied automatically.
  • The terms, limits, and exclusions of the policy remain unchanged as of the original date of conclusion.
  • This measure does not constitute an extension of coverage and does not include additional risks related to military actions.
  • It applies only to persons who are already in the affected region at the time of policy expiry.
  • Standard product terms and conditions apply to newly concluded policies.

If assistance is required, clients should contact the Assistance Company in accordance with the established procedure.

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FAQ

01

I shall be traveling abroad for planned medical treatment. Will Travel Insurance policy cover my medical expenses?

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.
02

What type of buildings can be insured under Home Property Insurance?

Apartments, houses, other buildings and structures of a special type such as garages, barns, fences, etc. may be insured.
03

When and how will the Insurer pay me?

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.
04

What should I do if I need urgent medical care and/or emergency treatment outside of working hours?

During non-working hours, you can visit a chosen by you medical facility for urgent or emergency medical care. Please, gather all medical and financial documents for the health care goods and services used. Expenses shall be reimbursed under the terms of your Insurance.
05

What to do if an Insured event occurs?

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.