FAQ

In case you are going to be hospitalized, you do not need to get confirmation from the Insurer. If you need assistance, we are ready to help you in the coordination with the chosen by you medical facility on 0700 400 99 from 9:00 am to 5:00 pm on working days.

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.

A standard policy usually provides coverage against major risks as fire, natural disasters, floods, storms, hail. Additionally, upon your request, coverage against risks such as earthquake, theft, malicious acts of third parties and etc. may be included.

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.