An interview with Tsvetelina Mihaylova in the ABI Bulletin

Association of Bulgarian Insurers (ABI Bulletin June 2025/‘About Insurance: Personal’

An interview with Tsvetelina Mihaylova - Chairman of the Board and CEO of Axiom Insurance Company, one of the new ABI members

5 questions to: Tsvetelina Mihaylova

 

Your path to insurance as a profession: by chance or conscious choice?

As often happens with the most important things in life, my career path in insurance began not with a clear-cut plan, but with an unexpected opportunity. As a young professional, I entered the sector rather by chance - without a prior strategy, but with an open mind and a willingness to learn. From the beginning, however, I realised that this field offered something that is rare: the opportunity to combine analytical thinking with empathy, a business approach with social relevance. I saw that insurance is not just about policies and numbers - it is deeply connected to people's trust, their security, stability and sense of support at key moments in life.

Thus ‘chance’ gradually gave way to conscious choice. I have invested time and energy to build on my knowledge, develop professionally and be part of positive change in one of the most socially engaged and important sectors of the economy. Each new stage in my career has been motivated not just by ambition, but by a desire to be useful - to clients, to the teams I work with and to the system as a whole. Today, I see insurance not just as a profession, but as a cause worth pursuing. Because at its heart are human stories - and the opportunity to make a real contribution to them.

You may read the whole interview in Bulgarian here

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FAQ

01

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For a quote and offer related to our products for business customers, please email us at [email protected] or contact us on 0700 400 99.
02

What to do if an Insured event occurs?

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.
03

When and how will the Insurer pay me?

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.
04

What are the Home Insurance Property Coverages?

A standard policy usually provides coverage against major risks as fire, natural disasters, floods, storms, hail. Additionally, upon your request, coverage against risks such as earthquake, theft, malicious acts of third parties and etc. may be included.
05

When should I take out Medical Insurance for foreigners in Bulgaria?

When entering or transiting through the territory of the Republic of Bulgaria, it is necessary to have Medical Insurance for foreigners.