We forecast over 160% growth in premium income

Insurance of the future is smart, green, and customer-oriented, according to Tsvetelina Mihaylova, Chair of the Board of Directors and CEO of Axiom Insurance Company, in an interview for the special edition of Manager magazine - Leaders in Business 2025

2026 begins with high expectations for the financial and insurance markets. What trends will define the sector next year?

The insurance sector is entering a period of smart transformation. We are seeing three clear directions: digitalization, personalization, and sustainability. Digital technologies are no longer just a tool, but a strategic environment – customers want services "here and now" from their mobile devices. Personalization is becoming the norm – insurance solutions must reflect the customer's real lifestyle, not the other way around. And thirdly – sustainability. More and more customers, investors, and partners expect companies to think ahead, apply ESG criteria, and invest responsibly.

Full interview in Bulgarian language can be found here

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FAQ

01

When and how will the Insurer pay me?

Within 15 days after receiving all the evidence, the Insurer must either pay or refuse, stating the reason for the refusal. This term applies to all insurances offered.
02

What are the Home Insurance Property Coverages?

A standard policy usually provides coverage against major risks as fire, natural disasters, floods, storms, hail. Additionally, upon your request, coverage against risks such as earthquake, theft, malicious acts of third parties and etc. may be included.
03

I ‘m covered under health insurance plan. I have to be hospitalized for treatment. Do I need to inform you in advance?

In case you are going to be hospitalized, you do not need to get confirmation from the Insurer. If you need assistance, we are ready to help you in the coordination with the chosen by you medical facility on 0700 400 99 from 9:00 am to 5:00 pm on working days.
04

What to do if an Insured event occurs?

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.
05

What type of buildings can be insured under Home Property Insurance?

Apartments, houses, other buildings and structures of a special type such as garages, barns, fences, etc. may be insured.
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