We forecast over 160% growth in premium income

Insurance of the future is smart, green, and customer-oriented, according to Tsvetelina Mihaylova, Chair of the Board of Directors and CEO of Axiom Insurance Company, in an interview for the special edition of Manager magazine - Leaders in Business 2025

2026 begins with high expectations for the financial and insurance markets. What trends will define the sector next year?

The insurance sector is entering a period of smart transformation. We are seeing three clear directions: digitalization, personalization, and sustainability. Digital technologies are no longer just a tool, but a strategic environment – customers want services "here and now" from their mobile devices. Personalization is becoming the norm – insurance solutions must reflect the customer's real lifestyle, not the other way around. And thirdly – sustainability. More and more customers, investors, and partners expect companies to think ahead, apply ESG criteria, and invest responsibly.

Full interview in Bulgarian language can be found here

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FAQ

01

I shall be traveling abroad for planned medical treatment. Will Travel Insurance policy cover my medical expenses?

This is one of the exclusions under Travel Insurance and these medical expenses will not be covered. The insurance does not cover medical expenses incurred for the purpose of planned treatment, as well as does not include the treatment expenses for any pre-existing condition or illness.
02

What type of buildings can be insured under Home Property Insurance?

Apartments, houses, other buildings and structures of a special type such as garages, barns, fences, etc. may be insured.
03

What should I do if I need urgent medical care and/or emergency treatment outside of working hours?

During non-working hours, you can visit a chosen by you medical facility for urgent or emergency medical care. Please, gather all medical and financial documents for the health care goods and services used. Expenses shall be reimbursed under the terms of your Insurance.
04

What to do if an Insured event occurs?

You need to notify us and file a claim. The deadlines for reporting and the method of filing are described in the insurance contract. In any case, we recommend that you call us as soon as possible after the incident.
05

How do I get a quote on a product or service for business customers?

For a quote and offer related to our products for business customers, please email us at [email protected] or contact us on 0700 400 99.
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